Support

Something not working?

Email hello@playsellify.com and tell us your iPhone model, the iOS version, and what you were doing. We read everything.

The buyer never says anything

Check that Sellify has microphone permission in Settings, then leave and re-enter the Deal. If the app said it was running a simulated buyer, it is — that happens when the live conversation cannot be reached, and it is labelled on screen rather than hidden.

It can't hear me

Deals need a room where you can speak at a normal volume. Bluetooth headphones with a poor microphone are the usual culprit — try without them first.

I lost my progress

Progress is stored on your device, so deleting the app removes it. If you were signed in, tell us the email you used and we will look.

I was charged and nothing unlocked

Try Restore Purchases first. If that does not fix it, send us the date and the Apple receipt and we will sort it out.